Terms and Conditions for Stay Clean & Restoration
1. Introduction
Welcome to Stay Clean & Restoration. These Terms and Conditions govern your access to and use of our services. By engaging with our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of the services following any changes indicates your acceptance of the new Terms.
2. Services
Stay Clean & Restoration specializes in a range of cleaning and restoration services for residential and commercial clients in Christchurch and North Canterbury. Our services include but are not limited to:
Residential Carpet Cleaning: Deep cleaning solutions to refresh and maintain your carpets.
Commercial Carpet Cleaning: Professional cleaning services tailored for businesses to keep their carpets looking pristine.
Commercial Cleaning: Comprehensive cleaning services for various business environments, ensuring a clean and healthy workplace.
Rug Cleaning: Specialized cleaning for various rug types, ensuring they are handled with care.
Stain Removal: Effective treatments for removing a wide range of stains from carpets and upholstery.
Odor Removal: Comprehensive solutions to eliminate unpleasant odors from carpets, upholstery, and other surfaces.
Upholstery Cleaning: Cleaning services for sofas, chairs, and other upholstered furniture to restore their appearance and hygiene.
Leather Cleaning: Specialized cleaning and conditioning for leather furniture and accessories to maintain their quality.
Flood & Water Restoration: Emergency services to address water damage and restore affected areas.
For detailed descriptions of our services, including pricing and availability, please visit our website at [www.stayclean.co.nz](http://www.stayclean.co.nz). We reserve the right to modify or discontinue any service at our discretion and without notice.
3. Pricing and Payment
All prices listed for our services are in New Zealand dollars (NZD) and are subject to change based on market conditions or company policy. Payment is expected upon completion of the service unless otherwise agreed in writing. We accept various payment methods, including major credit cards, bank transfers, and cash.
In case of any disputes regarding our pricing, please contact us promptly. Additional charges may apply for services that require special equipment or materials not included in the standard service offering.
4. Cancellations and Refunds
Cancellations must be communicated at least 24 hours prior to the scheduled service to avoid cancellation fees. If a cancellation occurs within the 24-hour window, a fee may be applied. Refunds for services rendered will be considered on a case-by-case basis. If you are dissatisfied with our services, please contact us within 48 hours of service completion to discuss your concerns and potential remedies.
5. Liability
Stay Clean & Restoration strives to provide high-quality services. However, we are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of data, or damage to property arising from the use of our services. Our liability is limited to the amount paid for the services provided. We recommend that customers secure their belongings and valuables before our service is provided.
6. Customer Responsibilities
Customers are responsible for providing accurate information about their property, including any special instructions or considerations for the requested services. It is the customer’s responsibility to ensure that the areas to be cleaned or restored are accessible and safe for our staff to work in. Any hazardous conditions or materials must be disclosed to us prior to the provision of services.
7. Privacy Policy
At Stay Clean & Restoration, we value your privacy. Any personal information collected during the service delivery process will be handled in accordance with applicable privacy laws and regulations. We will use your information solely for the purpose of providing our services and will not share it with third parties without your explicit consent, except as required by law. For detailed information, you can read our Privacy Policy page.
8. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these Terms or related to the services provided will be subject to the exclusive jurisdiction of the courts of New Zealand.
9. Amendments to Terms
Stay Clean & Restoration reserves the right to modify these Terms and Conditions at any time. Any changes will be promptly posted on our website. It is your responsibility to review the Terms periodically. Your continued use of our services after any changes constitutes acceptance of the new Terms.
10. Limitation of Service
We strive to provide services that meet our customers’ expectations. However, certain factors, including but not limited to extreme weather conditions, accessibility issues, or unforeseen circumstances, may affect our ability to deliver services as scheduled. We will notify customers as soon as possible if such circumstances arise.
11. Service Area
Stay Clean & Restoration proudly serves customers in Christchurch and North Canterbury. We aim to provide timely and effective services within this geographic area.
12. Contact Information
For any questions regarding these Terms and Conditions, or to address any issues related to our services, please contact us at:
Phone: 027 742 5326
Email: info@stayclean.co.nz
Website: [www.stayclean.co.nz](http://www.stayclean.co.nz)
